We want to provide full transparency regarding the recent change to our Sell Bitcoin feature, also known as Swap Bitcoin to MXN pesos. First and foremost, we sincerely apologize for this unexpected downtime and for any inconvenience it may cause. Reliability and trust are core to what we do, so when something like this happens, we believe it’s important to communicate openly, clearly, and honestly.
What Happened
Our feature depended on a key service provider that has abruptly discontinued their service due to issues on their end. This affects all of their customers, not just Aureo. As a result, our automated sell feature is no longer able to operate as designed. Rather than leave users with an unreliable or unstable experience, we made the decision to discontinue the automated Sell Bitcoin feature while we work on a more resilient solution.
You Can Still Sell, We’re Handling It Manually
Even though the automated feature is temporarily unavailable, you can still sell Bitcoin in Mexico as you normally would. The main difference is that we are completing transactions manually on our side.
Here’s how it works:
Enter your sell amount
Click on Submit Request to send it through WhatsApp
Our team processes your transaction securely and reliably, right away.
We are continuing to process sell requests (and for buying Bitcoin too) every day and your funds remain safe. Aureo is fully compliant with regulations in El Salvador and Mexico and has the proper authorizations to operate these transactions. This change affects only automation, not our ability to help you complete transactions.
Other notable changes
As part of this transition, we are also tightening how sell proceeds are delivered in order to maintain compliance with local laws in Mexico.
Moving forward, the proceeds of any sale can only be sent to a bank account or card that belongs to you. This means we will no longer support sending funds to third-party recipients. If you previously used third-party recipients, you will now need to receive funds into your own bank account or card instead. Our team is happy to help you update your details or answer any questions about this change.
Looking Ahead
We are already hard at work building an improved version of this service. Our goal is to deliver something more robust, more resilient, and ultimately better for you. We expect to have this back up and running again early next year.
Why We’re Sharing This
Our commitment is not only to functionality, but also to trust. This means:
Being upfront when things change
Ensuring you still have a dependable way to sell
Designing long-term solutions, not quick patches
We truly appreciate your patience and continued trust while we make these improvements. If you have questions, need assistance, or want help with a sell request, our team is here and ready to support you.
Thank you for being with us as we build something better.
Frequently Asked Questions
Is my money safe?
Yes. This change only affects the automation layer of the sell process. All transactions continue to be handled securely, with the same safeguards and verification processes we already use.
Can I still sell during this period?
Absolutely. Selling is still fully supported. The only difference is that our team manually processes your request instead of the system doing it automatically.
How do I place a sell request now?
Simply enter your amount and the destination, and submit your request, which will redirect you to a conversation onWhatsApp. You can also write to us directly on WhatsApp to the number +52 55 3075 8518. Our team will review, confirm, and process your transaction.
Will this take longer than the automated experience?
In some cases, manual processing may take slightly longer than automated execution, but it shouldn’t be longer than a few minutes. However, we are working to keep processing as fast and seamless as possible, and most users will experience minimal difference.
What are the service hours?
The current service will be available from Monday to Sunday, from 8am to 10pm. You can always write to us outside of these hours and we will do our best to process the transaction.
Why was automation discontinued instead of partially maintained?
The automated system relied on a provider that has been affected by external changes. Rather than offer an unreliable experience, we chose to temporarily discontinue automation to maintain consistency, reliability, and trust.
When will automated sell return?
We are actively working on an improved and more resilient version of the service. Our expectation is to have automation restored sometime early next year, and we will keep users updated as we progress.
Will fees or pricing be affected?
We have reduced our fee to 1% for the inconvenience caused. If any changes occur in the future, we will always communicate them transparently.
Who can I contact if I need help?
Our support team is available to assist with any questions or concerns. If you need help with a transaction or want clarification, just reach out through WhatsApp and we will be happy to help.