TERMS AND CONDITIONS OF USE

MEXICO

Version 4.0

Effective as of October 1, 2026

Please read this document carefully and thoroughly. If you have any questions about its contents, we invite you to contact us at the email address indicated in clause 2 (Our information) before using the Platform.

Your consent to these terms and conditions is expressed through (i) the creation of an account as a Client, (ii) the sending of Money, Bitcoin or Virtual Assets to our accounts or Wallets; or (iii) the electronic acceptance of these terms and conditions, whichever occurs first. We ask you NOT to accept these terms and conditions or use the Platform if you do not understand or do not agree with any of the following provisions.

1. Important Notices

1.1 Aureo is a platform that facilitates various services related to Bitcoin and Virtual Assets, including (but not limited to) purchase and sale services, under the terms described in clause 6 of this document.

1.2 Aureo is registered in the Registry of Bitcoin Service Providers of the Central Reserve Bank of El Salvador (BCR).

1.3 The Services are offered and fulfilled by the entity referred to in section 2 of this document, in its capacity as a Bitcoin Service Provider registered in the BCR's Registry of Bitcoin Service Providers, and supervised by the Superintendency of the Financial System (SSF) of El Salvador.

1.4 To the extent that the Services are contracted by Clients who are located in Mexico or who hold Mexican nationality, citizenship or residency, the provisions of section 1.3 above shall apply, even when Clients interact directly with Aureo MX, under the terms set forth in section 6.1.1 below.

1.5 The involvement of Aureo MX could entail the performance of the vulnerable activity referred to in Article 17, Section XVI of the Anti-Money Laundering Law, for which reason Aureo MX has registered as an obligated party for vulnerable activities, in accordance with the provisions of said legislation.

1.6 We do not provide services related to the custody of Bitcoin or Virtual Assets;

1.7 We are not subject to the provisions of the Fintech Law or the Credit Institutions Law, to the extent that we do not issue, manage, redeem or transfer electronic payment funds, nor do we directly or indirectly take deposits of Money.

1.8 We do not operate as a Financial Technology Institution, Electronic Payment Funds Institution, Credit Institution, currency exchange center, money transmitter or, in general, as an entity forming part of the Mexican financial system.

1.9 We are not subject to the supervision or oversight of Banxico, the CNBV or Condusef.

1.10 As a Client of the Services and the Platform, you acknowledge that both Bitcoin and Virtual Assets:

1.10.1 are not issued or generated by us, but by protocols or by third parties that may or may not be identifiable and that may or may not assume responsibility for their issuance, generation, management, redemption, use, supply or valuation;

1.10.2 operate on or through blockchains or decentralized or distributed platforms that are not developed, operated or updated by us and that, consequently, may undergo modifications, forks (soft forks or hard forks), failures or service interruptions, extended transaction processing times or changes to their fees or commissions for reasons beyond our control;

1.10.3 are not considered by us (nor should they be considered by Clients) as securities, negotiable instruments, securities or financial instruments under the terms of national, foreign or international legislation;

1.10.4 are not legal tender in Mexico, do not have the power to discharge obligations and are not backed by the Federal Government or by Banxico;

1.10.5 are the subject of transactions that are impossible to reverse once executed;

1.10.6 may experience volatility in their value, and

1.10.7 may entail certain technological, cyber and fraud risks.

2. Our Information

Name	Swapido S.A.S. de C.V.
Nationality	El Salvador
Address	Sandbox Centro de Negocios, WTC San Salvador Torre II, El Mirador, Escalón, San Salvador
Website	https://www.aureobitcoin.com
Email	legal@aureobitcoin.com

3. Definitions

3.1 Virtual Asset: a representation of value recorded electronically and used among the public as a means of payment for all types of legal acts, the transfer of which can only be carried out through electronic means. For all purposes of this document, the concept of Virtual Asset shall be understood to include and encompass Bitcoin, to the extent that it is an asset designed to be used as a means of payment (i.e., electronic cash system).

3.2 Aureo (and its variations, such as "we", "our", "us", etc.): the entity referred to in section 2 of this document, as well as any of its controlling entities, subsidiaries, affiliates or related parties, as applicable to the scope of their respective goods and services.

3.3 Aureo MX: Soluciones Tecnológicas Nagumatech, S.A.P.I. de C.V., an entity with a current registration as an obligated party with respect to the vulnerable activity referred to in Article 17, Section XVI of the Anti-Money Laundering Law.

3.4 Controlling Beneficiary(ies) or Beneficial Owner(s): any of the persons referred to in Article 3, Section III of the Anti-Money Laundering Law.

3.5 Bitcoin: a type of Virtual Asset used as a digital means of payment (i.e., electronic cash system), from person to person (i.e., peer-to-peer), without the involvement of central banks or intermediaries, and which uses cryptographic technology and consensus protocols to ensure the integrity of transactions.

3.6 Client(s): the persons who (i) visit the Platform, even if they have not registered on it; as well as those who (ii) use the Platform and access the Services offered through it.

3.7 Money: any unit of account, store of value and medium of exchange that is issued or recognized by a government or central authority as legal tender, provided that it has full power to discharge obligations.

3.8 KYC: the Know Your Customer procedure, or the knowledge, identification and verification procedure to which all our Clients are subject, under the terms of our respective AML Policy.

3.9 Anti-Money Laundering Law: the Federal Law for the Prevention and Identification of Transactions with Illicit Proceeds (LFPIORPI), its Regulations and the corresponding general provisions.

3.10 Fintech Law: the Law to Regulate Financial Technology Institutions and the corresponding general provisions.

3.11 Lightning Network (or Lightning): a second-layer payment protocol built on top of Bitcoin, which we use to send and receive Bitcoin quickly and with lower fees than those of the base layer.

3.12 Mainnet: the original Bitcoin blockchain that functions as the base layer for recording transactions.

3.13 Platform: the website indicated in clause 2 as well as any mobile application, interface or software development that we have developed and operate directly, regardless of its name, through which Clients access the Services. Aureo may unilaterally and at any time modify the name of any of the components of the Platform, as well as its format or operation.

3.14 AML Policy: the document that governs our KYC and that is referred to in clause 8.2 of this document.

3.15 Services: the services we provide through the Platform, as described in clause 6 of this document.

3.16 Wallet: a program or electronic interface that allows the storage of the cryptographic keys necessary to sign or execute a transaction with Bitcoin or Virtual Assets, with the understanding that such storage may be the responsibility of a third party (i.e., Custodial models) or may be the Client's own responsibility (i.e., non-custodial models).

4. Purpose

By using our Platform, you acknowledge that you are freely, voluntarily and electronically entering into a website or application use agreement with us. This agreement includes these terms and conditions, our Privacy Policy, our AML Policy and any other binding document published on our Platform or that we make known to you by any other means.

In order for Clients to give their consent to this agreement, they must (i) have the legal capacity to enter into a binding contract or to perform legal acts in their own name and on their own behalf, (ii) have read and accepted these Terms and Conditions, and (iii) comply with any other requirement we deem appropriate.

5. Use of the Platform

5.1 Property Rights: We are the owners of the Platform and the related applications. Within the framework of this ownership, we authorize Clients to consult, review and use the material we publish on the Platform solely for their personal, non-commercial use. The content of the Platform (texts, graphics, images, logos, icons, software, products, services, trademarks, trade names and any other material or information) is protected under copyright laws, industrial property laws and other applicable laws.

5.2 Use in One's Own Name: Clients accept and declare that they are acquiring the services for the purpose of satisfying a personal need, and shall refrain from acquiring the services on behalf of a third party. If a Client acquires the Services on behalf of a legal entity or a third party, the Client must prove that they are fully authorized to bind and/or represent said interested third party. If not so authorized, the Client shall be personally liable for the obligations undertaken in accordance with these terms and conditions.

5.3 Prohibited Uses: Use of the Platform in any manner that results in the violation of any applicable national, foreign or international law or regulation, or in a manner that violates or affects the personal or property rights of third parties, is prohibited. Specifically, Clients shall be prohibited from carrying out the following activities:

5.3.1 Deleting or editing any material we include on the Platform without due authorization.

5.3.2 Attempting to test or affect the vulnerability of the Platform without due authorization, or breaching the security, identification or authentication measures we have in place.

5.3.3 Using any type of resource, bot or software to interfere with the proper functioning of the Platform or with any activity carried out on it.

5.3.4 Using reverse engineering techniques or tools or similar methods to access our proprietary or confidential information.

5.3.5 Interfering with or affecting the Services provided to another Client, supplier, server or network through viruses, malware, spyware or any other similar tool.

5.3.6 Using any program or application with the intention of damaging, interfering with, intercepting or appropriating any system, data or information.

5.3.7 Designating as their own any accounts, addresses or Wallets (i) that are not under their exclusive control, (ii) of which they are not the designated holder, or (iii) of which they are not the beneficial owner or ultimate beneficiary, as applicable.

5.3.8 Using on the Platform funds of illicit origin or directly or indirectly related to drug trafficking, organized crime, terrorism, proliferation of weapons of mass destruction or any other similar concept.

5.3.9 Accessing the Platform as residents or citizens of, or from devices with an IP or address assigned to, countries where the purchase, sale, exchange, use, custody or management of Bitcoin or Virtual Assets is prohibited or restricted by applicable legislation.

5.3.10 In general, including or placing false, inaccurate, incomplete or misleading information on the Platform.

5.4 Links to other websites. The Platform may contain links to websites of third-party entities or persons. These links are provided solely for your convenience, but we do not endorse, recommend or assume any responsibility for the content of third-party websites. Clients who choose to access third-party websites through such links do so at their own risk and in accordance with the policies of each of them.

6. Description and Scope of the Services

6.1 Purchase and Sale of Bitcoin: we offer the possibility of buying or selling Bitcoin, under the terms established by Article 2,248 of the Federal Civil Code and its equivalents in the Civil Codes of the other federal entities, in accordance with the following terms and conditions:

6.1.1 Aureo MX participates in purchase and sale transactions as an agent or representative of Aureo, which means that (i) Aureo MX is not the counterparty to such transactions, (ii) Aureo MX is solely providing a payment collection or disbursement service on behalf of Aureo; and (iii) the Money that Clients send to (or receive from) Aureo MX's accounts is received (or sent) in the name and on behalf of Aureo. Notwithstanding the foregoing, the involvement of Aureo MX could entail the performance of the vulnerable activity referred to in Article 17, Section XVI of the Anti-Money Laundering Law, for which reason Clients expressly undertake to cooperate with Aureo MX in all matters related to the fulfillment of its identification and reporting obligations.

6.1.2 Unless explicitly specified or agreed otherwise, Clients acknowledge that Bitcoin purchase or sale services may be enabled or processed, at Aureo's sole choice and discretion, through the Bitcoin main network, through the Lightning Network or through other scalability solutions, sidechains or technological solutions.

6.1.3 In Bitcoin purchase transactions, it is the Clients' responsibility to have (and control) the accounts, wallets or Wallets necessary for us to fulfill our obligations, since we do not provide them and they do not form part of our services. These accounts, wallets or Wallets must have sufficient resources or funds to pay the fees or commissions of the networks or platforms on which they operate and must be compatible or interoperable with such networks and platforms. As a Client of the services, you release us from liability for the total or partial loss of Bitcoin or Virtual Assets issued or managed on a given blockchain or network, due to a lack of interoperability between networks; or for the total or partial loss of their value, regardless of the cause of the corresponding loss (failure, error, attack, fraud, breach, interruption, outage, fork, consensus control, court order, etc.), provided that such cause is not directly attributable to us.

6.1.4 Until a purchase or sale is concluded, under the terms established in subsections 6.1.7 and 6.1.8 below, such transaction shall be considered pending and we may reject our engagement and its processing unilaterally and at our discretion, as well as return the net funds we have received in our accounts, addresses or Wallets. Although we will make commercially reasonable efforts to conclude a transaction in less than ten minutes, provided that the underlying financial or technological conditions and infrastructure allow it, it may take us up to a maximum of twenty-four hours to conclude a transaction; otherwise, it shall be deemed rejected and the funds shall be returned under the terms described above, without any liability on our part.

6.1.5 Purchases, sales and, in general, the transactions you carry out on the Platform shall be final, definitive and irreversible, which means that we will not make (or process) any type of refund or return of Money, Bitcoin or Virtual Assets for transactions that have been concluded.

6.1.6 Transactions carried out in your Client account are directly attributable to (and binding on) you, under the terms established in clause 8.4. If your account has been used without your authorization or consent, you must immediately send us an email indicating the details of the corresponding transaction, in which you must specify how said transaction breached the identification and authentication controls (official identification, password access, security question, etc.) and, in general, the controls established in our AML Policy.

6.1.7 Conclusion of a purchase. A purchase of Bitcoin or Virtual Assets shall be deemed concluded when (1) the Money corresponding to the payment has been credited or deposited in our accounts, (2) we have sent (or instructed the sending of) the Bitcoin or Virtual Assets to the public address, wallet or Wallet you have designated for that purpose, and (3) such Bitcoin or Virtual Assets appear credited to (or cryptographically associated with) said address, wallet or Wallet; or when the corresponding transaction has a minimum of 3 confirmations or validations on any reputable block explorer or monitor, whichever occurs first.

6.1.8 Conclusion of a sale. A sale of Bitcoin or Virtual Assets shall be deemed concluded when (1) such assets appear cryptographically linked to our addresses or Wallets (and the transaction has been confirmed), (2) we have sent the corresponding Money to the bank account, electronic payment funds account or, in general, any account operated by an authorized member of the Mexican financial system, and (3) the Money appears credited to the corresponding account; or when the corresponding transaction has been validated by Banxico or the corresponding payment processor.

6.1.9 In purchase and sale transactions, you must ensure that the information for the accounts, wallets or Wallets is correct, as applicable, since we will not recognize transfers or deposits made on the basis of erroneous, incomplete or incorrect information. We reaffirm that, as part of our AML Policy, it is mandatory that payments for the purchase of Bitcoin come from a bank account held in your name, and that Bitcoin transfers and withdrawals be made from and to Wallets you own.

6.1.10 Purchases and sales made on the Platform are subject to the fees and commissions established in clause 9, as well as to the costs, fees and commissions (fixed or variable) charged by third parties or by the platforms on which the transactions are carried out (including gas fees, bank fees, payment processor fees, currency exchange fees, or equivalent items).

6.1.11 The fact that we make the purchase or sale of Bitcoin or any other Virtual Asset available on the Platform does not mean that we make any representation or assume any type of responsibility regarding the legality, suitability or reliability of its issuance, supply, value, collateral, underlying technology or other similar matters.

6.2 Third-Party Payment Services: we offer the possibility for you to assign or transfer to a third party the rights arising from a sale of Bitcoin or any other Virtual Asset, for the purpose of paying or settling obligations, in accordance with the following:

6.2.1. In providing this service to Clients who fall under the scenario described in section 1.3 of this document, Aureo does not act as a money transmitter, nor do the underlying transactions qualify as funds transmission, to the extent that (i) Aureo does not offer or market funds transmission services under the LGOOAC, nor does it identify or hold itself out as a money transmitter; (ii) Aureo is not a company organized under the LGOOAC, (iii) Aureo does not receive within national territory rights or funds in national or foreign currency, but rather receives Bitcoin or other Virtual Assets; and (iii) the funds received (i.e., the Bitcoin or Virtual Assets) from Clients are not received for the sole purpose of being transferred to another location or delivered to a beneficiary, but rather for the explicit purpose of carrying out a sale of such Bitcoin or Virtual Assets, with the understanding that Clients, as part of that sale transaction, notify Aureo of the assignment or transfer to a third party of their right to receive the corresponding consideration, in payment or settlement of their own obligations.

6.2.2. In providing this service to Clients who fall under the scenario described in section 1.3 of this document, we expressly state that neither Bitcoin nor Virtual Assets are rights or funds in national or foreign currency, nor should they be considered as such by Clients who benefit from or use the corresponding services.

6.3. Information or Content Services: these are the services we provide for informational or advertising purposes or to optimize our search engine ranking, such as press articles, news of general interest, articles created by our editorial team or by third parties, presentation of audiovisual content of various kinds, educational content, etc.

The information and materials contained on the Platform do not constitute financial, commercial, legal, investment or any other type of advice or consulting. Clients acknowledge that the criteria and assumptions specific to their particular situation should be consulted with specialists unrelated to us and that they should not act on the basis of the information we provide. We are not liable to Clients for the content of web pages that link to this page or for the content of those to which the links lead.

7. Services Excluded or Not Facilitated by the Platform

We do not provide services consisting of (i) taking deposits or custody of Money or Virtual Assets; (ii) issuance, management, redemption or transfer of electronic payment funds; (iii) issuance, custody or redemption of Virtual Assets or Stablecoins; (iv) payment of interest, dividends or economic returns of any kind; (v) investment advice; (vi) currency exchange, (vii) transmission of funds or money; (viii) issuance, custody or intermediation of securities or, in general, any service not explicitly referred to in clause 6 of this document.

8. Client Registration and Rules Relating to Your Account

8.1 Registration. To access our Services, Clients must complete a registration, create an account, complete the KYC corresponding to our AML Policy and log in to the Platform. Visitors may view the content we make available on the Platform, but may not and should not generate any type of interaction on it. As part of the registration, the Client will be asked to create a password, and the Client shall be solely responsible for maintaining the confidentiality of their account and password.

Each Client may maintain only one account linked to their identification document, although they may register more than one wallet or Wallet address in that account to carry out their transactions. If we detect the existence of more than one account in the name of the same Client, we reserve the right to suspend or cancel one or all of the accounts, with prior notice to the corresponding Client.

As a prerequisite to using this Platform, Clients must have accepted our personal data processing policy and, specifically, must have authorized the processing of their data in accordance with the provisions of said policy.

8.2 KYC and AML Policy. As a Client of the Platform, you acknowledge that all the information you provide to us may be or will be verified as part of the KYC governed by our policy for the prevention and identification of transactions with illicit proceeds or potentially linked to terrorist financing, organized crime, drug trafficking, proliferation of weapons of mass destruction and, in general, illicit acts (our "AML Policy").

Based on the foregoing, as a Client of the Platform, you authorize and consent to any identification, verification, validation or authentication action or inquiry that may be necessary as part of our AML Policy or, in general, our obligations under applicable legislation, whether such obligations fall on Aureo MX or on Aureo.

We expressly reserve the right to modify, update or replace our AML Policy at any time and without prior notice, in order to improve our KYC or our level of compliance with applicable regulations.

As a Client of the Platform, you acknowledge and accept the possibility that we may share (on our own initiative, by legal obligation or at the express request of the authority, where appropriate) your data or information (personal or transactional) with the corresponding authorities, including the Tax Administration Service or the Financial Intelligence Unit.

8.3 Account Maintenance. Clients undertake to keep their account up to date, with true, complete and accurate information, with the understanding that such Clients shall be liable for any damage, loss or inconvenience generated by the provision of false, misleading, erroneous, incomplete or inaccurate information, without prejudice to our right to cancel, suspend, limit or disable the account if the information provided to us has these characteristics.

8.4 Personal Use. Your account is personal, unique and non-transferable, which means that you may not assign it or authorize third parties to operate or use it in your name and on your behalf. Likewise, you are responsible for any unauthorized use by a third party, voluntarily or involuntarily, or by any third party who may gain access to your login credentials, due to acts performed by you or attributable to you. You are obligated to inform us immediately of any unauthorized use of your account, as well as of any access to it by unauthorized third parties.

Clients shall be solely responsible for the activity and content managed from their account.

8.5 Account Levels: depending on their personal or transactional profile, Clients are subject to the account types and levels we assign to them, in accordance with the AML Policy, applicable legislation and any other criteria we deem appropriate.

Account types and levels shall set transactional, quantitative and operational limits on your activity, and we may adjust them automatically or at our discretion, to the extent that you provide more information or documentation that supports or justifies your personal or transactional profile. We reserve the right to establish, at our discretion, individualized limits, restrictions, suspensions or account cancellations for Clients based on their personal transactional profile.

8.6 Grounds for rejection, suspension and/or disabling of accounts. We reserve the right to refuse, cancel, suspend or disable any account when any of the following events occur:

8.6.1 Clients who lack the legal capacity or sufficient age to use the Platform, access the Services or, in general, validly perform legal acts on their own behalf.

8.6.2 Clients who appear on any type of blacklist, blocked persons list, commercial or economic sanctions list or similar list, including those lists issued by the Ministry of Finance and Public Credit, the Tax Administration Service, the Financial Intelligence Unit, the CNBV, the United Nations Security Council, the Financial Action Task Force (FATF), the Office of Foreign Assets Control (OFAC), the United States Department of the Treasury or any other similar body or authority.

8.6.3 Clients who attempt or carry out actions aimed at evading controls or improper "structuring" schemes.

8.6.4 Clients who trigger any type of alert or flagging in the automated monitoring systems we maintain or subcontract with third parties, for being potentially related to illicit transactions, the dark web, terrorist financing or any similar cause or reason.

8.6.5 When you provide (or we detect that you provided) false, incorrect, mistaken, inaccurate, erroneous, confusing or unverifiable information.

8.6.6 When a Client breaches any of their obligations with respect to the Platform.

8.6.7 When an illegal transaction or a transaction that threatens the safety of property or persons is carried out through an account.

8.7 Account abandonment: your account shall be considered abandoned when it has had no activity for a period of two years, in which case we may disable, suspend or cancel it.

9. Commissions, Fees, Payments and Taxes

9.1 Commissions and Taxes. Transactions carried out by Clients on the Platform shall be subject to the following:

9.1.1 When you are quoted a price to buy or sell Bitcoin, that quote includes our commissions. Our main source of revenue is through a spread or margin on the exchange rate (the difference between the price at which we obtain liquidity and the price quoted to Clients). Clients acknowledge that the exchange rate presented may be less favorable than the market exchange rate at that time, and that such difference constitutes our compensation.

9.1.2 Clients are responsible for paying all network fees applicable to Bitcoin withdrawal transactions. These fees are not set by Aureo, but are inherent to the operation of decentralized networks (for example, mining fees on the Bitcoin network or routing fees on the Lightning Network). When requesting a withdrawal, we will show you an estimate of the applicable network fee, and that amount will be deducted from the total Bitcoin to be withdrawn. By confirming the withdrawal, you agree to pay that fee.

9.1.3 In general, Aureo does not charge an explicit commission in addition to the exchange rate margin for processing Money transfers. However, we reserve the right to introduce in the future a processing fee for receiving or sending Money, which could depend on the transaction amount.

9.1.4 For Bitcoin purchases (MXN to BTC): Because the transaction is executed automatically and immediately upon detecting your transfer, Clients are not presented with a prior guaranteed quote for approval. Clients accept that the applicable exchange rate will be the one in effect in our system at the exact moment of execution. The complete breakdown of the transaction, including the exchange rate applied, the amount in MXN received and the amount of Bitcoin credited, will be available in your transaction history within the Platform immediately after the transaction is completed. By sending the payment, you accept this execution mechanism.

9.1.5 For Bitcoin sales: the Platform will always show you a confirmation screen or a prior breakdown before you authorize the transaction. This breakdown will include relevant information such as the exchange rate (for sales), Aureo's commissions (if applicable), the estimated network fee (for withdrawals), and the final amount you will receive or send. Your confirmation on this screen constitutes your acceptance of all the costs detailed.

9.1.6 You are solely responsible for paying any taxes (such as income tax, capital gains tax, VAT or other levies) that may arise from your use of the Services. For example, if you obtain a gain by buying and then selling Bitcoin, it is your responsibility to determine and pay the corresponding taxes in your jurisdiction. Aureo may provide you with transaction histories to assist you, but will not calculate your gains or report on your behalf (except for what it must report to authorities under legal obligations). By using the Service, you agree that you will be responsible for declaring and paying your taxes and that you will indemnify and hold Aureo harmless from any claim or liability related to your tax obligations. If any authority or third party requires Aureo to pay any of your taxes or withhold any tax from amounts payable to you, you agree that we may deduct such amounts from any balance or future transfer in your favor, or that you will reimburse Aureo for such payments.

9.1.7 You acknowledge and agree that, since the Services are provided by Aureo, an entity incorporated outside of Mexico, we are not obligated to issue Digital Tax Receipts over the Internet (CFDI) for Bitcoin or Digital Asset purchase and sale transactions. Aureo MX, acting as agent, likewise does not issue CFDIs for the value of the assets, but only, where applicable, for direct commissions charged to the Client for services provided directly by the Mexican entity, which would be explicitly specified where appropriate.

10. Quality Standards and Warranty of the Services

We will make our best efforts to provide the Services with the quality you expect as a Client, with the understanding that our Services carry no warranty and are provided in accordance with the provisions of these terms and conditions, as well as the other applicable documents.

As a Client of the Platform, you accept that the Services are provided "as is", which means that there is no express or implied warranty whatsoever regarding the provision of the Platform's service.

The sole remedy available to Clients in relation to the Services provided by the Platform shall be to cancel their account and cease using the Platform.

11. Limitation of Liability

To the maximum extent permitted by law, Aureo shall not be liable for any indirect, incidental, consequential or punitive damages; any loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, loss of data, or damages for business interruption; or for the cost of procuring substitute services (arising from or in connection with your access to or use of or inability to use) our Services, or any conduct or transaction under these terms. This applies even if we have been advised of the possibility of such damages.

In simpler terms, our financial liability to you is limited. In the event that we are found liable to you for any claim or dispute, our total aggregate liability to you for any claim or dispute shall not exceed, under any circumstances, the amount of USD $100.00 (one hundred United States dollars). You acknowledge that your sole remedy in the event of dissatisfaction with the service is to stop using it and close your account.

12. Processing of Personal Data

By accepting these terms and conditions, you authorize us to process the personal data you enter on the Platform and any data that may be provided or collected in the future, for the purposes and under the terms described in our personal data processing policy, available on the Website at https://www.aureobitcoin.com/es/politica-de-privacidad.

13. Service Level Agreements

We undertake to maintain a monthly Platform availability (uptime) of 95% and we shall not be liable for Platform unavailability beyond such levels.

14. Platform Failures

We are not liable for any damage, loss or harm caused by Platform failures arising from the server, the underlying blockchains, service intermittency or Internet availability. Nor shall we be liable for any virus that may infect Clients' equipment as a result of accessing or using the Platform or as a result of any transfer of data, files, images, texts or audio contained therein. Clients may not attribute any liability to us or demand payment for lost profits by reason of damages resulting from technical difficulties or failures in Internet systems. We do not guarantee continuous or uninterrupted access to and use of the Platform beyond what is indicated in the Service Level Agreements.

The Platform may occasionally be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond our control; with the understanding that we will endeavor to restore it as quickly as possible, without any liability being attributable to us as a result.

15. Hyperlinks to Other Websites and Use of Cookies

Clients accept that we may use cookies and other similar technologies, both on the Platform, its content and services, and in the emails sent to Clients, for the purpose of authenticating, recording activities on the Platform, improving its functionality, optimizing the Services offered, analyzing market trends, analyzing the demographic information of those who visit the Platform and use the services it offers, evaluating the effectiveness of its advertising, the consumption behavior of the Platform's buyers and the results of the activities carried out there, and determining who has opened the email sent and the format in which they do so. These tools allow us to obtain, among other things, information regarding the type of browser and operating system used, the IP address, the time spent on the Platform and the number of visits made to the Platform, its use, among others.

Clients may configure their browser to disable and delete cookies, in which case, although they may continue to visit the Platform, access to certain features of the Platform may be restricted.

16. Intellectual Property

The Platform, the Services, the solutions and the designs, graphics, texts, images, source code and object code, usage model and other content to which Clients have access are our property and are protected by intellectual and industrial property law, as applicable.

Distinctive signs, such as trademarks, trade names, logos and all their components are our exclusive property, for which reason Clients do not have the right to use the trademarks without our authorization.

The use of the Platform's applications and software by Clients does not imply any assignment of our industrial property rights or copyrights over such content or over the Platform. Authorized uses shall be delimited by these terms and conditions, the natural and functional purpose of the Platform's applications and software, and the legal relationship between Clients and Us. The uses granted must be interpreted restrictively.

Clients and any third party must refrain from extracting and/or reusing parts of the content without our prior and express consent and/or that of their respective owners, under penalty of indemnifying the affected party for any damage or loss caused by the breach of this section.

17. Modifications

As a Client of our Services, you must visit this Platform periodically to review the latest version in effect of these terms and conditions of use, since they may be modified unilaterally, at any time and without prior notice.

We may make updates and changes to these terms and conditions, both in their appearance and in their features and content, and they may be changed or modified as new functions or features are developed, without this implying additional commitments. The new conditions shall apply from the day on which Clients have been informed of the corresponding modifications (i) through a general notification, banner or popup on the Platform; (ii) through a notification sent to the contact details that Clients have registered on the Platform; (iii) within the business day following the date on which the updated version is published on the Platform, or (iv) from the first act of interaction that Clients carry out with the Platform, whichever occurs first.

18. Communications

As a Client of the Services, you acknowledge that we will send you notifications, communications or notices related to the Platform to the email address, telephone number or contact details you have registered in your account or profile, and you acknowledge such means as valid for receiving commercial or legal notifications.

By virtue of the foregoing, you acknowledge your obligation to keep your contact details up to date in your account or profile and you release us from liability for any information or communication we send you that is not received because the information is incorrect or outdated, because the inbox is full or blocked, because the information has been filtered or classified as spam or junk, or for any similar cause.

19. Complaints

Before resorting to judicial or administrative consumer protection bodies, Clients must exhaust the internal dispute resolution procedure set out below:

The Client must send an email to the email address indicated in clause 2, in which they must clearly and in detail set out: (i) a description of the problem or grievance, (ii) the relevant background and facts, (iii) the evidence or documents they consider pertinent, and (iv) the proposed solution they consider applicable.

We will analyze the request and communicate our response to the Client within ten business days. We may: (i) accept the proposed solution in whole or in part, or (ii) reject it. In the event of partial acceptance, we will make a brief and reasoned counteroffer.

If, after the aforementioned period, the Client does not receive a response from us, the Client is free to contact the Superintendency of the Financial System: atencionalusuario@ssf.gob.sv.

20. Governing Law and Jurisdiction

These terms and conditions shall be governed by the legislation and jurisdiction applicable in El Salvador.